The ACC Liverpool Group is committed to protecting your privacy and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use and share your information and how we protect your privacy.
The ACC Liverpool Group is a transaction engine and payment aggregator that brings together ticket providers with ticket purchasers to conclude their transaction(s). To enable the purchasing process to take place, this privacy and data policy refers only to the The ACC Liverpool Group element of the supply chain relationship and you may also be required to enter into the specific privacy and data policy of the ticket provider. Any such document(s) will append, but not supersede this document for this part of your transaction.
Collection and Use of Client Information
We require certain information to allow us to process your online booking. The ACC Liverpool Group collects the details provided by you, together, if applicable, with information we learn about you from your use of our service(s) and your visit(s) to our website(s) and/or other sites accessible from them.
We also collect information about the transaction(s) you undertake including details of payment method used. Payment card details are not stored or retained by The ACC Liverpool Group unless agreed exclusively under a separate agreement and policy.
We may collect additional information in connection with your participation in any promotions or any information you provide when giving us feedback.
We will share some, or all of the information collected with the ticket provider(s) with whom you are conducting your business. You may be subjected to further contractual policies and documents issued by said provider(s) that are exclusive to that part of the transaction and of which The ACC Liverpool Group has no jurisdiction or control.
We will use your contact details to communicate with you.
We may use your information to provide and personalise our service.
We may use your information to send you announcements, offers and news about The ACC Liverpool Group products and services which we think may be of interest to you.
We may use your information to send you announcements, offers and news about The ACC Liverpool Group’s affiliates, box offices or partner’s products and services which we think may be of interest to you.
We may contact you by, but not limited to, e-mail, telephone and SMS for these purposes.
Your confirmation e-mails (which may include details of ticket bookings or other services booked through our websites) may include marketing material which we may feel will be of interest to you from other third parties.
Your data may also be used for, but not limited to, the following purposes: accounting, billing, audit, credit or other payment card verification and screening, safety, security, health, administrative and legal purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you.
We like to receive feedback from our customers to help us improve our service. We may contact you to ask your opinions.
Please note there may be instances where it may be necessary for us to communicate with you for administrative or operational reasons relating, for example, but not limited to, notification of alterations to tickets.
We may also use and analyse the information that we collect so that we can administer, support, improve and develop our business.
The information that you provide to The ACC Liverpool Group will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you.
It is possible that your data may be processed outside of Europe.
Security to protect your information and data retention
When you use The ACC Liverpool Group, book a ticket or enter personally identifying information, your details are transmitted across the internet securely using high-grade encryption.
Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.
In the circumstances set out in this policy where The ACC Liverpool Group passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by The ACC Liverpool Group. This does not apply where we are required by law to pass your information to a third party.
We will retain your information for a reasonable period or as long as the law requires.
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies can be deleted from your browser and hard drive if you wish and are under your control.
A pixel tag (sometimes called a web beacon) is an invisible image that can perform a simple interaction with a web server. These can be placed within an email message or on a web page.
The cookies and pixel tags used by The ACC Liverpool Group do not contain any personally identifying information.
If you click on a link in an e-mail message sent to you by The ACC Liverpool Group, we may set a cookie on your browser or track the interaction with a pixel tag. As a result of clicking on a link, we are able to understand how you interact. This enables us to understand what interested you in our e-mails and can then try to send you more relevant information in the future. Please note that this information is for our use only – we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.
We use tracking software and cookies to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to The ACC Liverpool Group.com. This software does not enable us to capture any personally identifying information.
We may use tracking software and cookies to monitor customer traffic patterns and site usage to ensure that fees and/or commissions are properly apportioned to the relevant ticket providers. This software does not enable us to capture any personally identifying information.
If you do not wish to be tracked in this way you can disable non-essential cookies.
Disclosure to third parties
Your information may be passed to, and used, by The ACC Liverpool Group, any associated company, approved partners and any other association whom we feel may add benefit, interest and/or value to you.
The ACC Liverpool Group may pass your information on to government authorities or enforcement bodies.
The ACC Liverpool Group may pass personal data, which includes information about your method of payment and booking, to the credit or debit card company that issued the card with which you made your booking.
For your convenience and information the The ACC Liverpool Group website provides links to other websites and we would like to make you aware that these sites may have different security and privacy policies that we have no control or jurisdiction over and take no responsibility for any information contained in these sites or documentation.
In using the The ACC Liverpool Group website and services, you consent to the collection and use of your information by The ACC Liverpool Group Ltd in the ways described above.
If you have any further questions about our Privacy & Data Policy or its implementation, please write to us or e-mail to the address at the end of this document.
If you do not want to receive communications from us, you may opt out at any time by writing to us or sending an e-mail to the address at the end of this document.
If you would like to know what data we have stored relating to you please write to us or e-mail to the address at the end of this document. A procedure and/or charge may be applicable in accordance with the governing laws at the time.
If you would like us to amend, remove and/or permanently delete any data we have stored relating to you please write to us or e-mail to the address at the end of this document. A procedure and/or charge may be applicable in accordance with the governing laws at the time.
Complaints & Disputes
Any dispute or complaint must be brought to the attention of The ACC Liverpool Group Ltd in writing no longer than fourteen (14) days from the origin of the dispute or complaint. The ACC Liverpool Group Ltd shall then be granted an additional sixty (60) days to investigate and resolve such a dispute or complaint without involving third parties or outside solicitors, litigation or counsel.
This document shall be governed by, and construed in accordance with, English law and each of the parties hereto submits to the exclusive jurisdiction of the English courts.
If all, or part of, any clause contained within shall either individually, partially or together be adjudged void or go beyond reason, but would be adjudged valid or within reason if deleted, amended, limited or compromised, then such clause shall apply with said alteration.
The ACC Liverpool Group Ltd
The ACC Liverpool Group Ltd, Burley Heyes, Arley Road, Appleton, Cheshire, WA4 4RS, United Kingdom
Phone: 0161 956 2300 E-Mail: firstname.lastname@example.org